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Job description
Posted Wednesday, 3 September 2025, 9:00 am
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

WORK WHERE THE BEACH IS YOUR BACKYARD; JOIN US AT BONNY HILLS!

Looking for a job that offers more than just a great team? At Ingenia Holidays Bonny Hills, you’ll work in a stunning beachfront location just 20 minutes from Port Macquarie. Surrounded by nature, fresh coastal air, and a relaxed holiday vibe, this is your chance to build a career in a place people come to unwind.
Whether you’re supporting guests, maintaining our beautiful grounds, or helping run our resort-style facilities; your work will help create unforgettable experiences in one of NSW’s most scenic spots.

ABOUT THE POSITION

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
This position is casual, with the potential for additional hours to be picked up during peak periods.

• Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
• Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
• Direct guest check in and check out and attend to general receptionist duties following correct procedures
• Ensure high level of customer service is maintained at all times
• Contact housekeeping or maintenance staff when residents/guests report problems