Guest Experience Officer at Legacy Resort

Brainerd, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Patrolling, Transportation Operations, Customer Service, Surveillance Monitoring, Traffic Control, Incident Reporting, Verbal Communication, Conflict Resolution, Professionalism, Time Management

Industry

Hospitality

Description

Description **Join the Craguns Resort Team on Gull Lake!** Craguns Resort on Gull Lake is seeking enthusiastic, mature, detail-oriented, and independent individuals to elevate our guest experience as Security and Transportation Officers! **Your Role** As a key player in our team, you’ll be responsible for ensuring the safety of our guests and facilities while helping to create unforgettable experiences. Our Security and Transportation Officers engage directly with guests, addressing their needs, answering questions, and providing transportation to various activities. If you have a passion for exceptional customer service and a strong commitment to safety, this is the perfect opportunity for you! **Key Responsibilities:** - Secure premises and personnel by actively patrolling the property, monitoring surveillance, and inspecting buildings and access points. - Primarily operate shuttles for golfers, groups, and special events, ensuring a seamless experience. - Greet visitors warmly and assist them with their needs. - Prevent losses and harm by reporting irregularities and educating guests on policies. - Control traffic and direct drivers to ensure safety. - Complete detailed reports by documenting observations and interviewing witnesses. - Uphold our organization’s reputation by adhering to all legal requirements. - Answer phone calls outside of business hours to assist guests during off-peak times. - Monitor all cabins and buildings to ensure guest safety. - Handle situations with professionalism and a friendly approach. - Support other 'Guest Experience' departments as needed, including the front desk, marina, housekeeping, and conference services. Requirements - Successful candidates must pass a background check prior to employment. - A valid driver’s license with a clean record is essential. - Excellent verbal communication skills are required. - Must be organized, personable, and passionate about customer service. - Previous customer service experience is preferred. - Applicants must be at least 18 years old. - Flexibility to work varied shifts (7am-3pm, 3pm-11pm, & 11pm-7am) is necessary. - Both full-time and part-time opportunities available, with a comprehensive benefits package for full-time employees. - Competitive pay starts at $16+/hr based on experience. Why Join Us? Become a crucial member of our incredible team at Cragun's Resort & Legacy. If you’re ready to enhance your skills and participate in building legendary experiences within our security family, we want to hear from you! At Cragun's, we cherish hard work, teamwork, family values, and the joy of creating memorable moments. If you're excited about being part of a supportive and vibrant team in the beautiful Lakes Area, we can’t wait to meet you! Let's embark on this amazing journey together!

Responsibilities

Ensure the safety of guests and facilities through active patrolling, surveillance, and building inspections. Provide guest transportation via shuttles and offer high-quality customer service to enhance the overall guest experience.