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Guest Experience Representative at Anavah Talent
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Operations, Client Service, Guest Service, Restaurant Experience, Food Service, Written English, Interpersonal Communication, Critical Thinking, Ownership Mindset, Grasshopper CX, Ecommerce Support, Email Support, Chat Support, Problem-solving

Industry

Staffing and Recruiting

Description
About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are A hospitality-minded professional who thrives on creating standout guest experiences A strong communicator with a friendly, clear, and empathetic tone A proactive problem-solver who remains calm under pressure Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do Respond to guest inquiries and feedback with care and efficiency Resolve issues and turn challenges into positive moments Coordinate with kitchen and service teams to ensure smooth delivery Uphold high standards for guest recovery and retention Support cross-functional collaboration and ad hoc projects 3+ years in customer success, operations, or client service (U.S. accounts preferred) Guest service, restaurant, or food service experience (required) Strong written English and interpersonal communication skills Critical thinking and ownership mindset Bachelor's degree (honors preferred) Bonus Points For Experience with Grasshopper CX Ecommerce support (chat/email) expertise Work From Home Training & Development
Responsibilities
Respond to guest inquiries and feedback across email, SMS, and phone while resolving issues to ensure high standards of service. Coordinate with kitchen and service teams to facilitate smooth delivery and maintain guest retention.