Guest Experience Shift Lead at LEGOLAND Discovery Centre

East Rutherford, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

18.75

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multitasking, Communication, Team Player, Customer Service, Leadership, Coaching, Training, Delegation, Problem Solving, Operational Standards, Guest Interaction, Positive Team Culture

Industry

Entertainment Providers

Description

What you'll bring to the team ✨ About the Role ✨ Ready to help build unforgettable memories—one brick at a time? 🧱🎉 At LEGOLAND® Discovery Center, we believe play has the power to inspire creativity, learning, and pure fun for families. As a Guest Experience Shift Lead, you’ll be right in the middle of the action—leading the floor, supporting your team, and making sure every guest leaves smiling. This is a hands-on leadership role where no two days look the same. You’ll balance guest interaction, team coaching, and operational responsibilities while helping us deliver BIG fun in a colorful, fast-paced environment. Qualifications & Experience 🎢 What You’ll Be Doing 🎯🧱 Lead the attraction floor during your shift, ensuring exceptional guest service and playful energy at all times 😄 Act as Manager on Duty as needed to support daily operations Delegate tasks effectively and support team members during high-volume periods Coach, train, and motivate team members in real time to promote collaboration and success Jump in wherever needed to support guests and the team—no task is too big or too small 💪 Ensure opening and closing procedures are completed accurately and on time Handle guest concerns with a calm, professional, and solutions-focused approach Help build a positive, fun team culture with clear accountability 🤝 Follow all safety, health, and operational standards 🌟 What We’re Looking For 🌟🧠 Our ideal candidate is someone who: Great at multitasking and staying calm under pressure Articulate, professional, and confident when communicating A true team player with strong delegation skills Experienced in high-quality customer service environments Comfortable opening and closing a store or attraction Passionate about delivering memorable guest experiences 🎓 Education & Experience 🧱 High school diploma or GED preferred 1+ year of experience in a guest-facing, customer service, or hospitality role Previous experience opening and/or closing a store, attraction, or similar operation is required Prior leadership, key holder, or shift lead experience strongly preferred Experience coaching, training, or delegating tasks to team members Comfortable working with families and children in an interactive, playful environment Benefits The Perks of the Magic ✨ 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best. 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. 💰 401(k) Savings Plan: Build your future with our company-matched retirement program. 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs. 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Pay Range USD $18.75/Hr.

Responsibilities

Lead the attraction floor during shifts, ensuring exceptional guest service and playful energy. Support team members and handle guest concerns while maintaining operational standards.