GUEST EXPERIENCE SHIFT LEAD

Location (Country-State-City) CA-Toronto, Ontario
Job ID
2025-9672
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Centre Toronto

NOW HIRING: GUEST EXPERIENCE SHIFT LEAD

Location: Vaughan, ON
Job Type: Full-Time | Must have weekend & holiday availability

ADDITIONAL REQUIREMENTS:

• 
  
  
  
• ️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods

• Must be flexible to work weekends, holidays, and some evenings
• ️ Commitment to health & safety for yourself, your team, and our guests
• Occasional local travel may be required

As a Guest Experience Shift Lead, you’ll:

• Supervise and support front-line staff during your shift
• Inspire your team to be “guest obsessed” and deliver world-class service
• ️ Assist with daily operations, guest flow, and crowd control
• Train, coach, and support team members to become LEGOLAND legends
• Respond to guest inquiries and concerns with professionalism and care
• Maintain training documentation and safety compliance
• Lead by example by stepping into host positions when needed
• Provide feedback, coaching, and assist with staff developmen

ABOUT THE ROLE:

Are you a natural leader with a passion for creating unforgettable guest experiences? ✨
We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild

WHAT YOU’LL DO:

As a Guest Experience Shift Lead, you’ll:

• Supervise and support front-line staff during your shift
• Inspire your team to be “guest obsessed” and deliver world-class service
• ️ Assist with daily operations, guest flow, and crowd control
• Train, coach, and support team members to become LEGOLAND legends
• Respond to guest inquiries and concerns with professionalism and care
• Maintain training documentation and safety compliance
• Lead by example by stepping into host positions when needed

• Provide feedback, coaching, and assist with staff development

• • ️ Collaborate with other departments for smooth daily operation