GUEST EXPERIENCE-SITE ARTISAN AT THERMEA SPA VILLAGE WHITBY

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

WE ARE SEEKING PASSIONATE GUEST EXPERIENCE- SITE ARTISANS IN WHITBY, ONTARIO TO JOIN OUR VILLAGE.

Find your place at Thermea Spa Village Whitby.

WHAT WE NEED

Reporting to the Guest Experience Manager, the Guest Experience – Site Artisan’s primary role is to provide a safe and enjoyable guest experience in the outdoor areas of the Spa Village. An important aspect of the position will be to act as an emergency first responder providing medical assistance to both guests & fellow artisans. Site Artisans provide customer service, site support, a safe environment and a helpful hand to ensure a guest’s visit is magical.
You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

WHAT YOU’LL DO

• Interact and assist guests to ensure the customer experience is impeccable by responding to inquiries and participate in service recovery when necessary
• Proactively identify ways to exceed guests’ experiences;
• Maintain guest experience and village setup by ensuring company standards are being met throughout the village;
• Respond to inquiries regarding services and facilities and process various payment methods;
• Work alongside other departments to ensure a seamless overall guest experience;
• Maintain general cleanliness in all outdoor areas of the village as well as saunas and Kalla
• Participates in the opening and closing activities of the site;
• Act as the primary first responder for medical calls for employees, guests, and contractors, and assisting in other emergency procedures
• Manage outdoor live fires to brand standards
• Assist in maintaining health and safety standards by identifying hazards and collaborating with other teams to rectify
• Educate guests on sauna culture, Village Code, and other policies related to public health standards
• Complete all required reports including shift and incident reports, while maintaining confidentiality of all documentation
• Perform other related duties as assigned.

YOU MAY BE A GOOD FIT FOR THIS ROLE IF YOU POSSESS THE FOLLOWING:

• High school diploma or GED;
• Minimum One (1) year of Customer Service experience – ideally in the hospitality/tourism sector
• Possess a valid First Aid & CPR and AED certification, and experience in practical application
• Be in good physical condition: ability to work in hot and/or cold outdoor environment for extended periods of time;
• Ability to work on your feet for long periods of time, ability to lift up to 30lbs (13.5kg).
• Good interpersonal and verbal and written communication skills;
• Positive attitude, resourceful, ability to be discreet, and calm under pressure
• Demonstrate good judgement, common sense and decision-making ability; particularly when dealing with emergencies or other incidents;
• Ability to meticulously maintain good records;
• Ability to develop strong relationships throughout the organization, creating a sense of trust and support;
• Excellent observation skills.