About Us:
Wonderland Retreats is a unique luxury glamping experience in Carnforth, Lancashire, specialising in magical escapes that blend comfort, style, and nature. Alongside our sister site, Hidden Hills Luxury Glamping, we create unforgettable getaways in stunning settings. As our business continues to grow, we’re looking for a creative, confident, and highly organised Guest experience/ social media content creator to help elevate both brands and support the day-to-day running of our retreats.
✨ Please apply with a creative CV that showcases your personality and flair for storytelling. Standard CVs will not be considered.✨
Key Responsibilities:

Social Media Content Creation:

• Create, schedule, and publish engaging, on-brand content across Instagram, Facebook, TikTok, and Pinterest
• Be the face of both brands through videos, behind-the-scenes content, stories, and guest interactions
• Build and nurture online communities by responding to messages, comments, and reviews
• Collaborate with influencers and content creators to expand brand reach
• Stay on top of trends, monitor analytics, and adjust strategy to improve performance and engagement

Administration/ Guest experience:

• Respond promptly to guest inquiries via email, social media, and booking platforms
• Manage booking systems, calendars, and guest records
• Deliver outstanding customer service before, during, and after guest stays
• Support with day-to-day administrative duties to ensure smooth operations

What We’re Looking For:

• A passion for visual storytelling with a creative eye for detail
• Confidence in front of the camera
• Previous experience managing social media or personal UGC creation
• Excellent written communication and strong organisational skills
• Ability to work independently and multitask across two brands
• Friendly, professional demeanor with a passion for hospitality and guest care
• Familiarity with tools like Canva, Meta Business Suite, and booking platforms

How to Apply:
We want to see your creativity! Please send us a creative CV that captures your personality and showcases your social media skills. This could be a video, digital portfolio, social-media-style résumé, or anything that reflects your flair – we can’t wait to see it.
Job Types: Full-time, Permanent
Pay: £25,363.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

Please refer the Job description for details