Guest Experience Specialist at Accor

South Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Cashiering, Customer Service, Complaint Handling, Communication Skills, English Proficiency, Hospitality Management, Attention to Detail, Teamwork

Industry

Hospitality

Description

Company Description PARADISE OF PARADOXES. 25hours Hotel Jakarta The Oddbird is where business meets pleasure, the city meets the sky, and no two days look quite the same. Rising above Ashta Mall in the heart of SCBD, the property features 210 rooms, 135 serviced apartments, lively restaurants and bars, wellness spaces, and creative corners designed for curious travelers and locals alike. The latest addition sits on the 52nd floor, home to two penthouses, The Loft and The Proper One, as well as BAR-i, an exclusive-access bar overlooking Jakarta’s skyline. Job Description Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Additional Information In compliance with employment laws in Indonesia, this position is only open to Indonesians. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage guest check-in and check-out processes while ensuring VIPs and repeat guests receive special recognition. Coordinate with other departments to meet guest needs and maintain high standards of service and confidentiality.