Guest Experience Specialist – Remote at The Flex

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Support, Problem Solving, Communication Excellence, Empathy, Attention To Detail, Tech-Savvy, Customer Service, Hospitality, Upselling, Engagement

Industry

Real Estate

Description

About The Flex At The Flex, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our technology powers this mission: a proprietary Property Management System (PMS) that automates bookings, communication, and operations across global cities — creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and obsessed with excellence. If you thrive on making people happy and turning problems into opportunities, this is your chance to join a company changing how the world lives and travels. 🎯 The Role As a Guest Experience Partner, you’re the face and voice of The Flex — ensuring that every guest feels cared for, informed, and supported from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that values both technology and human touch. This isn’t just about answering questions — it’s about creating memorable stays, building trust, and turning guests into lifelong fans. ⚙️ Key Responsibilities Guest Support – Respond promptly to guest inquiries across chat, email, and phone with professionalism and empathy. Smooth Stays – Guide guests through check-in, checkout, and troubleshooting during their stay. Problem Solving – Take ownership of issues, coordinate with operations teams, and ensure fast resolution. Communication Excellence – Keep guests informed at every step — clarity and tone matter as much as speed. Process Feedback – Identify recurring issues and share insights with product and ops teams to improve our PMS and service delivery. Upselling & Engagement – Suggest add-ons or local services that enhance guest experience and satisfaction. 🧠 What You Bring Excellent written and spoken English (French or other languages are a plus). Proven experience in hospitality, customer service, or short-term rentals. Tech-savvy — comfortable navigating PMS, CRM, or communication tools. Calm under pressure and always solution-oriented. Empathy, attention to detail, and a drive to exceed expectations. A positive attitude and ability to connect with people from all backgrounds. 🌍 Why Join The Flex Make an impact. Every interaction you handle shapes how guests experience The Flex worldwide. Work globally. Collaborate with an international, high-performing team. Grow fast. Opportunities to advance within a company expanding across continents. Competitive rewards. Salary + performance-based incentives. Remote-first. Work from anywhere — results matter more than location. 🧩 The Flex We’re not just building another hospitality brand. We’re creating a global ecosystem for flexible living — powered by automation, data, and a deep belief in human connection. If you want to help redefine what it means to feel at home — apply now. #LI-Remote

Responsibilities

As a Guest Experience Partner, you will ensure that every guest feels cared for and supported from booking to checkout. This includes responding to inquiries, guiding guests through their stay, and resolving issues promptly.