Guest Experience Specialist at Stella stays

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Communication, Problem Solving, Project Management, Teamwork, Attention to Detail, Hospitality, Adaptability, Sales, Customer Service, Technical Troubleshooting, Time Management, Creativity, Flexibility, Self-Motivation, Operational Efficiency

Industry

Hospitality

Description

Who we are At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months. We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living. Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together. If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays. About the Role: As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America: What You'll Do: Act as a primary member of the Guest Experience team in office. Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes. Be a member of the ‘messaging’ team to assist guests with booking inquiries, confirmations, and constant communication. Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance. Gain an intimate knowledge of all buildings and units. Help launch new locations/units, bringing them from empty to guest-ready. Have a knowledge of and be able to sell add-on sales by closing lead opportunities. Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner. Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests. Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.Attend daily & weeklyteam meetings. Maintain company culture by having an upbeat and open attitude. Brainstorm and take ownership of projects to improve & scale Operations and Procurement systems. Assist in additional tasks assigned by the management based on the business needs and bandwidth availability Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you. Requirements Must be able to work flexible hours, evening, night and weekend work may be required Stable internet connection and A working laptop will be required for night shifts. Arabic and English fluency is a must. Russian and Turkish will be considered a plus. Effectively manage multiple projects and timelines Excellent communicator and comfortable speaking with people over call and email Must be self-driven and motivated but able to work with a team Creative, responsive, and adaptive in a dynamic and fast-paced environment. Strong attention to detail Must have the aptitude and desire to learn new competencies and skills\ Prior property management or hospitality experience is a plus Has the ability to prioritize and manage multiple projects within timeline and budget Must have a genuine “I Can do!” attitude If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply. Must be able to work flexible hours, evening, night and weekend work may be required Stable internet connection and A working laptop will be required for night shifts. Arabic and English fluency is a must. Russian and Turkish will be considered a plus. Effectively manage multiple projects and timelines Excellent communicator and comfortable speaking with people over call and email Must be self-driven and motivated but able to work with a team Creative, responsive, and adaptive in a dynamic and fast-paced environment. Strong attention to detail Must have the aptitude and desire to learn new competencies and skills\ Prior property management or hospitality experience is a plus Has the ability to prioritize and manage multiple projects within timeline and budget Must have a genuine “I Can do!” attitude If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.

Responsibilities

As a Guest Experience Specialist, you will assist guests during their stay, manage in-unit needs, and coordinate daily operations. You will also respond to guest issues and work with various teams to improve operational efficiency.