Guest Experience Staff at CIRCUIT OF THE AMERICAS LLC

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Customer Service, Hospitality, Event Coordination, Problem Solving, Team Collaboration, Ticketing, Seating, Guest Assistance, Flexibility, Bilingual Skills

Industry

Entertainment Providers

Description

Description Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. COTALAND is an amusement park with over 30 attractions and experiences, including first-of-their-kind roller coasters. Circuit of the Americas is seeking skilled, motivated, and reliable individuals to fill the part time position of Guest Experience staff. Under the direct supervision of the Events and Hospitality Department, The Guest Experience staff position will assist in the overall execution of major races, minor races, and concerts throughout the year. Responsibilities: Greet and assist guests with event information, directions, and inquiries Assist and monitor lost and found Provide support with ticketing, seating, and event entry procedures Address guest concerns or escalate issues to supervisors as needed Collaborate with team members to ensure smooth event operations Uphold COTA's standards of hospitality and professionalism Requirements Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Availability to work flexible hours, including evenings, weekend, and holidays Comfortable standing or walking for extended periods Must be at least 18 years old Qualifications: Previous experience in customer service, hospitality, or even operations Familiarity with COTA events and venue layout Bilingual or multilingual skills are a plus Physical Demands: Ability to sit, stand and walk for extended periods of time Ability to lift and/or use of hands to move up to 20lbs Must be able to endure seasonal temperatures as working conditions require some outdoor work Work Environment: Events may be in an outdoor setting with movement between temporary structures, buildings, and different terrains The noise level int he work environment is moderate however, during events, the noise level be loud While performing the duties of this position, the employee is occasionally exposed to work near moving mechanical parts, wet or humid conditions, outdoor weather conditions, extreme cold, and extreme heat Salary commensurate with experience. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. EQUAL EMPLOYMENT OPPORTUNITY: COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Responsibilities

The Guest Experience staff will greet and assist guests with event information, directions, and inquiries while ensuring smooth event operations. They will also address guest concerns and provide support with ticketing and event entry procedures.