A five-star career awaits at Carton House.
We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.
Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.
We have an exciting opportunity for an experienced Guest Experience Supervisor to join our team at Carton House.

Duties and responsibilities include but are not limited to the following:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
• Handle guest complaints and assists in resolution.
• Ensure the team are trained to the LQA standards required.
• Ensure the team follow the departmental grooming standards.
• Assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Address guest feedback in a timely manner to ensure maximum guest satisfaction.
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Standards at all times.
• Communicate with appropriate department regarding any concerns or deficiencies.
• Build and maintain a liaison with key departments (Housekeeping, Guest Services, Room Service, etc) to ensure smooth arrival and departure experience.
• Effectively monitor and review all departmental standards as well as policies and procedures of the hotel.