ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

VISA REQUIREMENTS

US work authorization is required .
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf

ABOUT THE ROLE

The Guest Experience Supervisor welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment . This position c hecks guests out of the hotel, preparing and explaining the bill . This position r esponds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNCTIONS :

-Be part of the opening team
- Checks in guest in an efficient and friendly manner, using guest name whenever possible . Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room . Issues correct keys to the guest. Escort guest to the room if Guest Relations Agent is not available and sent a Chat to the guest
- Checks out guest at end of stay . Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest . Settles bill accurately through credit card or cash transaction.
- Maintains a balanced bank assigned by the hotel . Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, assist with special occasion set up.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
- Works harmoniously and professionally with co-workers and supervisors.
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
- Take In Room Dining Order and monitor Mobile App Order during the overnight shift.

NON-ESSENTIAL FUNCTIONS:

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff, Concierge and Guest Relations to ensure smooth handling of guest luggage, deliveries and special requests.