“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

• Support the Aura Manager and the Assistant Aura Manager in all departmental duties and responsibilities.
• Anticipate guest and VIP needs, ensuring their expectations are exceeded.
• Promptly handle guest requests and complaints, providing resolutions within 48 hours.
• Stay updated on hotel promotions and services to offer personalized upsell and cross-sell opportunities.
• Lead the Aura team to deliver seamless daily operations and exceptional guest experiences.
• Prepare for VIP arrivals and assist with their arrivals and departures.
• Train and mentor new team members to uphold our high standards.
• Assist with administrative tasks such as updating payroll systems and liaising with HR when necessary.