Guest Experience Supervisor at IHG Career

, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Leadership, Communication, Interpersonal Skills, Hospitality Operations, Service Standards, Complaint Handling, Training, Mentoring, Collaboration, Problem Solving, Attention to Detail, Customer Service, Flexibility, Time Management

Industry

Hospitality

Description

Join our extraordinary world! Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today’s travelers. As IHG Hotels & Resorts continues its strategic growth in Qatar, we are looking for a passionate and detail-oriented Guest Experience Supervisor to ensure every guest interaction surpasses expectations and embodies our brand’s standard of excellence. Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha’s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche. Our thoughtfully designed rooms and suites provide a serene retreat from the city’s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub. After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands. Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting. With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike. A little taste of your day-to-day Every day is different, but you’ll mostly be: Supervise and support the guest experience team to deliver exceptional service at all touchpoints. Handle guest inquiries, requests, and complaints professionally, ensuring timely and satisfactory resolution. Monitor and maintain service standards, ensuring a consistent and personalized guest experience. Train and mentor team members to uphold service excellence and company values. Collaborate with other departments to address guest needs and improve overall service delivery. Maintain accurate records, reports, and feedback to support continuous improvement. Drive in implementing guest engagement programs and initiatives to enhance satisfaction and loyalty. What we need from you Previous experience in guest relations, front office, or hospitality supervision. Strong leadership, communication, and interpersonal skills. Ability to handle challenging situations with professionalism and poise. Knowledge of hospitality operations, guest service standards, and complaint handling. Flexible to work shifts, weekends, and holidays as required. Degree or diploma in Hospitality Management or related field is preferred.

Responsibilities

Supervise and support the guest experience team to deliver exceptional service and handle guest inquiries and complaints. Monitor service standards and train team members to uphold service excellence.