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Guest Experience Supervisor at IHG Career
Al Khobar, Eastern Province, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Front Office Operations, Guest Satisfaction, Service Quality Monitoring, Team Leadership, Conflict Resolution, Reporting, Scheduling, Communication, Brand Standards Compliance

Industry

Hospitality

Description
The Guest Experience Supervisor is responsible for overseeing daily Front Office operations and ensuring the highest level of guest satisfaction. The role supports the Front Office team in delivering exceptional service, maintaining brand standards, handling guest feedback and concerns professionally, and ensuring smooth check-in and check-out processes. The Guest Experience Supervisor leads by example, monitors service quality, coordinates with other departments to enhance the overall guest journey, and contributes to creating memorable and positive guest experiences. Additionally, the role is responsible for preparing daily reports and managing team scheduling to ensure smooth and efficient operations.
Responsibilities
The Guest Experience Supervisor oversees daily Front Office operations to ensure high levels of guest satisfaction and service quality. They are responsible for managing team schedules, preparing daily reports, and coordinating with other departments to maintain brand standards.