Guest Experience Supervisor at LEGOLAND Discovery Centre

East Rutherford, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

21.75

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Leadership, Team Building, Communication, Problem Solving, Motivation, Safety Standards, Training, Mentorship, Innovation, Creativity, Service Recovery, Operational Support, Guest Obsession, Engagement, Coaching

Industry

Entertainment Providers

Description

What you'll bring to the team 🧱✨ Build Amazing Experiences at LEGOLAND Discovery Center New Jersey! ✨🧱 Are you ready to take the lead and help build unforgettable memories, one brick at a time? LEGOLAND Discovery Center New Jersey is searching for an energetic and passionate Guest Experience Supervisor to guide our front-line team and deliver world-class service to every guest who enters our attraction. If you love hands-on leadership, fast-paced environments, and inspiring others to be their best, this is your chance to construct something truly special! Key Objectives: 🌟 Guest Experience Architect: Deliver outstanding guest care by living and breathing Merlin’s Guest Obsession standards, ensuring every visit is awesome from start to finish. 🚀 Lead from the Floor: Be a visible, attraction-floor-based leader who sets the example and inspires excellence through action. 🤝 Team Builder & Motivator: Coach, develop, and motivate team members to reach their full potential while creating a positive, high-energy environment. Qualifications & Experience What You'll Do: 🗣️ Daily Team Huddles: Lead engaging daily briefings to keep the team informed, motivated, and aligned with operational and guest experience goals. 💼 Department Leadership: Support the daily operation of the Guest Experience Team, ensuring exceptional standards of guest service, presentation, technical operation, and safety. 🌈 Innovation & Creativity: Encourage new ideas and creative thinking, helping to continuously improve the guest journey. 🎉 Incentive Programs: Work closely with the Operations Leadership Team to develop and implement incentive schemes that drive motivation, improve KPIs, and strengthen teamwork. 🌟 Guest Obsession Champion: Actively lead and support all Guest Obsession initiatives, ensuring decisions are always made through the eyes of the guest. 🚀 Continuous Improvement: Evaluate the visual appeal and effectiveness of all guest-facing areas and experience points, recommending enhancements where needed. 📣 Communication Hub: Ensure communication flows freely within the team and across departments. 🧩 Service Recovery Expert: Empower the team to resolve guest concerns confidently and professionally, turning challenges into positive experiences. 🛠️ Training & Development: Support training strategies for new and existing team members, ensuring everyone is equipped for success. 💬 Mentorship: Provide regular feedback, coaching, and guidance to maximize performance and engagement. ✨ Duty Manager: Undertake Duty Manager shifts on the attraction floor, overseeing all departments and ensuring smooth daily operations. 👷‍♀️ Safety Block Champion: Take ownership of Health, Safety, and Security within your team. What You'll Bring to the Team: 🎓 High school diploma or GED. ⭐ 2+ years of supervisory experience in a guest-facing role (attractions, hospitality, retail, etc.). 🧱 Strong leadership skills with the ability to motivate and inspire a team. 🌟 Passion for delivering outstanding guest service in a fast-paced environment. 🗣️ Excellent communication and problem-solving skills. ⏰ Flexible availability, including nights, weekends, and holidays. 🦺 Commitment to health, safety, and security standards. 🧱✨ Ready to Build Your Future, One Brick at a Time? ✨🧱Grab your leadership bricks and help us construct unforgettable memories! Apply today and become part of the LEGOLAND Discovery Center team, where every day is a chance to create something amazing for our guests. Benefits The Perks of the Magic ✨ 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best. 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. 💰 401(k) Savings Plan: Build your future with our company-matched retirement program. 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs. 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Pay Range USD $21.75/Hr.

Responsibilities

The Guest Experience Supervisor will lead the front-line team to deliver exceptional guest service and ensure operational excellence. They will also coach and motivate team members while overseeing daily operations and guest experience initiatives.