ADDITIONAL INFORMATION

Job Number25091731
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Bexleyheath, 1 Broadway, Bexleyheath, England, United Kingdom, DA6 7JZ
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Support with training, coaching and developing the Front Office team in order to support associate development and engagement