Guest Experience Supervisor / MOD (m/f/d)

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24192008
Job CategoryRooms & Guest Services Operations
LocationMunich Marriott Hotel, Berliner Strasse 93, Munich, Bavaria, Germany, 80805
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

WELCOME TO THE MUNICH MARRIOTT HOTEL!

Are you a natural organiser who enjoys taking on responsibility? Then an exciting challenge awaits you! As a Guest Experience Supervisor / Manager on Duty, you’ll not only contribute to guest satisfaction but also ensure safety and smooth operations throughout the hotel.
In this role, you’ll be the primary point of contact for guest inquiries and concerns, coordinating the team in day-to-day operations. With your keen eye for detail and dedication, you’ll ensure that the highest standards of service and safety are upheld. Join our team – we look forward to welcoming you!
To strengthen our Front Office Team, we’re currently seeking a full-time Guest Experience Supervisor / MOD (m/f/d). Join us and help create unforgettable guest moments!

HERE’S HOW WE’LL SUPPORT YOU IN YOUR ROLE:

• Security and Stability: Permanent employment contract
• Wellbeing Covered: Private health insurance scheme
• Team Spirit: Shared events and a positive team vibe
• Extras: Holiday and Christmas bonuses, anniversary and birthday gifts
• Recognition: ‘Employee of the Month’ and other awards with bonus incentives
• Discounts: Reduced rates at all 8,300+ Marriott hotels worldwide, 20% discount at our restaurants, bars, and spa
• Exclusive Benefits: Additional discounts at our own restaurants & bars and across Munich Marriott hotels

YOUR RESPONSIBILITIES WILL INCLUDE:

• Guest Relations / Guest Services:
• A personal welcome and attentive service with thoughtful amenities
• Creating unique experiences by attentively and creatively responding to guest requests, making each stay unforgettable
• Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
• Complaint Management:
• Handling guest complaints and feedback professionally and solution-oriented, liaising with relevant departments to ensure prompt and effective resolutions
• Documenting and analysing complaints to improve service quality
• Manager on Duty (MOD):
• Taking full responsibility for the hotel in the absence of senior management
• Supporting the team during peak periods and making decisions to ensure smooth hotel operations
• Hotel and Safety Inspections:
• Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
• Regularly analysing and optimising safety standards, taking immediate action to maintain a safe and welcoming environment throughout the hotel
• Staff Training in Complaint Management and Safety Standards:
• Training team members in professional complaint management to handle guest feedback constructively
• Providing orientation and continuous training on safety standards