Guest Experience Team Leader at Tourism Holdings Ltd

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Motivation, Customer Experience, Sales, Service Standards, Conflict Resolution, Staff Development, Communication, Attention To Detail, Time Management, Health And Safety, Recruitment Support, Performance Management

Industry

Travel Arrangements

Description

Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital. We are thl. Listed on the ASX and NZX. A global family of RV brands delivering the most enriching way to experience the world. Championing a way of travelling that creates true value for the people, places and environments we touch. Together, we are more vertically integrated, globally-connected, and ambitious than anyone else in RV. We design and build. We rent. We sell. We deliver to hundreds of thousands of customers every year across our operations in New Zealand, Australia, United Kingdom & Europe, USA, and Canada; and franchises in Southern Africa and Japan. About the Role: As the Guest Experience Team Leader, you’ll be the daily frontline leader for our guest service team, driving performance, productivity, and service excellence. Your focus will be on exceeding guest expectations, achieving sales and strategic targets, and championing a positive team culture. What You’ll Do: Lead, coach, and motivate the front of house guest service team to deliver outstanding customer experiences. Implement and uphold service standards and procedures. Analyse guest feedback and develop strategies to enhance satisfaction. Resolve guest issues with empathy and professionalism. Support Duty Managers with recruitment, performance management, and planning. Coordinate daily operations and effective rostering. Champion continuous improvement and best practice across the branch. Promote a strong health and safety culture. What We’re Looking For: Experience in customer service, sales, hospitality, travel & tourism, or retail (supervisory/team leader level preferred). Proven sales ability and a passion for exceeding targets. Strong conflict resolution and staff development skills. Excellent communication, attention to detail, and time management. Ability to thrive in a fast-paced, multicultural environment. Restricted Driver’s License (or higher) required. Second language skills (especially German, French, Spanish, Mandarin, or Korean) are a plus. Why Join Us? Be part of a dynamic, supportive team. Opportunities for professional growth and development. Make a real impact on guest experiences and team success. Ready to lead and inspire? Apply now to become our next Guest Experience Team Leader! Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

The Guest Experience Team Leader will serve as the daily frontline leader for the guest service team, focusing on driving performance, productivity, and service excellence to exceed guest expectations and achieve sales targets. Key duties include leading, coaching, and motivating the team, implementing service standards, analyzing feedback, resolving complex guest issues, and supporting management tasks like rostering and recruitment.