Guest Experience Trainee at Radisson Hotel Group

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Design Thinking, Project Management, Stakeholder Management, Market Research, Competitive Benchmarking, Microsoft Excel, Microsoft PowerPoint, Customer Experience Design, Online Reputation Management, Communication Skills, Organizational Skills

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Global Guest Experience Team. You will need to be able to handle analysing bulks of data, while also enjoy design thinking and creative concept development. THE JOB: The trainee supports the Guest Experience team members, as well as other members of the Brand Department as required. This means the trainee will support and be involved in projects on Global level. The different areas within the team work together to ensure that the departments’ goals are reached and continuously improved. The departmental goal is to leverage brand equity and drive awareness by ensuring a consistent brand experience globally, both at hotels and in our digital products. In addition, the Guest Experience team strive to validate the brand architecture and brand strategy and redefine the experience for each brand, in line with RHG’s strategic 5-year plan. To support the team, the trainee will be involved in a variety of tasks, that on the one hand focus on data analysis, and on the other require creative aptitude for the creation of brand resources, and leading ad-hoc customer experience design projects. KEY RESPONSIBILITIES: Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey. Onboard and support hotels with Online Reputation Management tools Brand performance and quality data curation and visualization for monthly reports. Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition. Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides). Support the creation of creative assets, such as branded collaterals and digital elements. Project & stakeholder management, coordinating all efforts. Conduct market research, competitive benchmarking and analyze market trends. Create presentations, for internal and external purposes. Lead ad-hoc projects in relation to the design of the customer experience for each brand. Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met. Qualifications A SUCCESFUL TRAINEE HAS: To be enrolled in a school program to be eligible for the internship Is fluent in English, both verbal and written with excellent communication skills Preferably experience in the hospitality industry or strong affinity for the hospitality industry Microsoft Office expert user (Excel and PPT) Excellent organizational skills Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters Flexible, proactive, can-do attitude Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization Customer oriented Autonomy and high feeling of responsibility Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Hotel Group, Madrid Office

Responsibilities

The trainee supports the Global Guest Experience team by analyzing guest satisfaction data and creating brand resources. They are responsible for conducting market research and leading ad-hoc customer experience design projects to ensure brand consistency globally.