Guest Experiences Night Auditor at Wilderness Resort

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Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

15.75

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Assistance, Night Audit, Front Desk Operations, Financial Reconciliation, Payment Collection, PBX Operation, Customer Service, Attention To Detail, Working Independently, Problem Solving, Report Preparation, PCI Compliance, Property Management System Operation, Shift Reporting, Stress Management

Industry

Hospitality

Description

SUMMARY: Night Auditors serve a dual role as both front desk representatives and overnight accounting specialists. They are responsible for providing guest assistance during late-night hours, including check-ins, check-outs, payment collection, and PBX operation. In addition to guest service functions, Night Auditors complete the daily financial reconciliation of the property management system, ensuring accuracy of room, tax, and incidental postings. They prepare and distribute end-of-day reports, identify and correct discrepancies, and secure financial records in accordance with company policies. Night Auditors must be able to work independently with minimal supervision, balancing strong customer service skills with attention to detail and accuracy in auditing functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Provide guest assistance in person and by phone during overnight hours. Process check-ins and check-outs efficiently and accurately. Collect payments and secure deposits following PCI compliance. Perform PBX operation: answer, transfer, and log calls professionally. Respond to guest requests and initiate basic service recovery efforts for overnight complaints. Maintain a safe and welcoming lobby environment during overnight hours. Balance daily transactions in the Property Management System (Visual One). Reconcile credit card transactions and ensure totals match processor reports. Post room, tax, and any outstanding charges to guest folios. Prepare, print, and distribute end-of-day and shift reports to management. Identify, document, and correct discrepancies in accounts. Secure all sensitive financial documents in accordance with company policies. Stock supplies and maintain cleanliness of the front desk and lobby areas. Prepare materials for the following day’s arrivals. Monitor occupancy, arrivals, and departures for accuracy in reports. Communicate overnight incidents or guest issues in shift reports. All other duties as assigned by management EDUCATION and/or EXPERIENCE: Level 3 High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Level 3 Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: LEVEL 3 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: LEVEL 3 Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. QUALIFICATIONS: Ability to act independently with little supervision Skilled in problem solving and staff training Efficiently handle multiple duties Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator Requires a good understanding of company policies and procedures Working knowledge of resort amenities, room designs, and general resort knowledge Ability to handle stressful situations Good attendance and punctual Exhibits professionalism Exhibits good grooming habits Wears the proper uniform Works efficiently Follows all resort and office policies and standard operating procedures Conducts themselves in a professional manner with a positive attitude PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities: While performing the duties of this job, the employee is required to: Regularly reach with hands and arms, and use hands to finger, handle, or feel Frequently stand, walk, and talk or hear Occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl Lifting Activities: While performing the duties of this job, the employee is required to: Occasionally lift up to 10 and 25 pounds Vision Requirements: Close vision, Peripheral vision, Ability to adjust focus WORK ENVIRONMENT: Occasionally exposed to fumes and/or airborne particles and outdoor weather conditions Noise Levels: Moderate

Responsibilities

Night Auditors perform dual duties involving guest service during overnight hours, including check-ins, check-outs, and handling phone operations, while also completing essential daily financial reconciliation and end-of-day reporting for the property management system.