POSITION SUMMARY:

The Guest Insights and Research Specialist supports Portillo’s guest insights and ad hoc survey program, Portillo’s Listens, by handling day-to-day activities, assisting with program enhancements, and ensuring survey processes run smoothly. Reporting to the Senior Manager of Insights and Innovation, this role contributes to the growth of Portillo’s guest insights function and the Strategy team’s capabilities through frequent data analysis that informs brand tests, initiatives, and implementations.
Key responsibilities include coordinating survey administration and user requests, writing and updating survey questions, analyzing guest feedback data across multiple sources, and compiling insights into presentation-ready formats for senior leadership. The Specialist also plays a role in supporting in-person research efforts including guest panels, focus groups, and intercepts.
The ideal candidate is passionate about data, curious, and energized by uncovering insights that solving problems. They are flexible in shifting between projects, prioritize effectively, and work collaboratively with a team-first approach.

EDUCATIONAL LEVEL/CERTIFICATIONS

• Bachelor’s degree

WORK EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS, ABILITIES

• A critical thinker with at least 1-2 years of relevant experience that can evaluate information, apply knowledge, and solve problems
• High proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Outstanding writing, organization, and communication skills with a strong attention to detail
• Ability to communicate clearly by listening, sharing information concisely with purpose, and being open to opinions
• A strong work ethic with a balance of hard and soft skills
• Ability to build relationships by establishing connections with others to build trust, share ideas, and accomplish work
• Demonstrated ability to prioritize and think strategically; define and successfully execute tactics
• A proven self-starter who follows up proactively and holds self and others accountable to meet goals and deadlines
• Ability to receive and implement feedback to lead change, set goals for change, and lead purposeful adaptations to work
• Previous experience working with Qualtrics, SMG, JavaScript preferred
• Previous experience working in the restaurant or market research industries preferred
• A desire for constant improvement and continued learning in the field of marketing, customer experience, and advanced analytics
• Desire to inspire others through vision, confidence, challenge, and recognition
• A genuine love for the Portillo’s brand
  Hot dog! The pay range for this role is $67,000 - $82,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.

This position is also served with:

• Participation in a discretionary bonus program based on company and individual performance, among other ingredients
• A monthly technology reimbursement
• Quarterly Portillo’s gift cards
• A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match
• Learn more about our benefits here

Please refer the Job description for details