Job no: 550466
Work type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Temporary, Full Time

JOB SUMMARY

Under general direction, this position oversees the coupon code process and cashless permit processing. Provides administrative support for departments utilizing coupon codes. Acts as the primary liaison with the campus community for guest parking. Provides regular coordination and guidance with the campus parking cross-functional
team that includes Parking Administration, Cashiers, Financial Management Information Systems (FMIS), Events and Enforcement regarding permit details and communications. Creates, manages and analyses the master permit grid and the annual communication plan and communication activities.

KNOWLEDGE SKILLS AND ABILITIES

Understand multiple complex systems/programs including but not limited to Various Coupon Codes, T2 live production and non-production, DocuSign parking related forms, PeopleSoft, Digital Iris, etc. Advanced Proficiency in computer operating systems, including Microsoft Excel, Microsoft Word, Microsoft Outlook. Experience with automated finance, HR & Parking systems preferred. Excellent interpersonal communications skills including the ability to work with individuals at all levels in the campus community. Demonstrated ability to create and maintain complex spreadsheets and accurately enter data. Ability to analyze data for trends and provide recommendations for improvements to Operations Manager and Director. The ability to work independently, prioritize assignments, and meet deadlines.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university’s commitment to a “vision of excellence.”

EDUCATION AND EXPERIENCE

• Equivalent to five years of administrative support experience required.

PHYSICAL SUMMARY

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

• Oversees the campus-wide guest permit process and acts as the primary liaison for all customer issues relating to guest parking, coupon codes and maintenance. Processes coupon codes and virtual permits requested for all on campus and off campus constituents.
• Creates the parameters for all campus-wide permits, oversees the details and manages the updates for the master parking permit list.
• Creates and coordinates mass communications addressing permits, coupon codes, and other parking related topics. Track the timing during the fiscal and academic years to ensure messaging is delivered in a timely manner to the campus community in order to allow them time to plan financially.