JOB DESCRIPTION

Princess Cruises is in search of a Guest Port Experience Manager, who is crucial in supporting our ship operations in Europe and ensuring all our guests sailing in this region have the best vacation experience possible.

REQUIREMENTS: YOUR EXPERTISE AND LEADERSHIP

To thrive as a Guest Port Experience Manager, we’re looking for:

• Minimum five (5) years’ experience in cruise, logistics, guest service, hotel operations, or event management industry is required
• Minimum three (3) years’ experience with financial reporting or budget planning responsibilities is required
• Must be able to communicate clearly and effectively across interdisciplinary teams
• Must possess basic technical understanding of check-in systems
• Must be proficient in all Microsoft Office and O365 applications, including Word, Excel, PowerPoint, Project and other web-based applications for content creation

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Key accountabilities include:

• Manage the day-to-day turnaround Guest operations for Princess Cruises fleet of ships in worldwide ports as assigned.
• Manage ground handling supervisors, leads, and staff who execute the logistics, transportation, disembarkation, and check-in functions on turnaround day.
• Ensure guest service standards and ratings are met and/or exceeded. Ensure that cruise check-in staff are friendly, fast, efficient, and proactively follow-up on guest service issues based on survey ratings.
• Manage training for all shoreside and ground handling staff to ensure effective understanding of our tools, products, and processes used in turnaround operations.
• Plan and prepare ship and port specific Guest Logistics manuals for turnaround operations in advance of the start of a season, the first-time a given ship will call a certain port, or for other key dates as directe

The Manager, Guest Port Experience will be responsible for the oversight and day-to-day operations of the guest logistics and check-in operation (known as turnaround day operations) for our ships in various ports around the U.K., Europe, Africa and Middle East regions. The Manager will work closely with shipboard teams, ground operators, transportation operators, local immigration authorities, and port management to ensure that Princess Cruises turnaround standards are met and that guest ratings exceed the set minimum requirement while creating a positive first and last impression on our guests.

Key accountabilities include:

• Manage the day-to-day turnaround Guest operations for Princess Cruises fleet of ships in worldwide ports as assigned.
• Manage ground handling supervisors, leads, and staff who execute the logistics, transportation, disembarkation, and check-in functions on turnaround day.
• Ensure guest service standards and ratings are met and/or exceeded. Ensure that cruise check-in staff are friendly, fast, efficient, and proactively follow-up on guest service issues based on survey ratings.
• Manage training for all shoreside and ground handling staff to ensure effective understanding of our tools, products, and processes used in turnaround operations.
• Plan and prepare ship and port specific Guest Logistics manuals for turnaround operations in advance of the start of a season, the first-time a given ship will call a certain port, or for other key dates as directed

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis, with primary working locations of cruise terminals/facilities in Southampton.