Guest Realtions Agent at SWOT Hospitality Management Company

Limnos, North Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Communication Skills, Problem Solving, Hospitality, Team Collaboration, Proactive Attitude, Fast-Paced Environment

Industry

Hospitality

Description

SWOT Hospitality is excited to announce an opening for a Guest Relations Agent to join our dynamic team. About the role: As a Guest Relations Agent, you will serve as the vital link between the guests and the hotel, ensuring every guest feels welcomed and valued throughout their stay. Handle guest inquiries, resolve complaints, and provide information about hotel services and local attractions while maintaining a positive demeanor. Collaborate with various departments to facilitate seamless service delivery and improve guest satisfaction. Proactively connect with guests to anticipate their needs and offer personalized recommendations and solutions. Monitor guest feedback and satisfaction levels, working to address any issues that arise promptly and effectively. Assist in the check-in and check-out processes, ensuring a smooth arrival and departure experience for guests. Participate in team meetings and training sessions to enhance knowledge and service techniques. Previous experience in guest relations, front desk, or hospitality roles is preferred. Outstanding communication skills in English; additional language proficiency is a plus. Strong customer service orientation with a proactive, problem-solving attitude. Ability to work in a fast-paced environment while remaining calm and professional. A genuine passion for hospitality and a commitment to providing exceptional guest experiences. Ability to work collaboratively with team members and adapt to varying guest needs. Dynamic, friendly and supportive working environment Opportunities for career development within the company Continuous training and development Work with the best professionals in tourism industry why SWOT… We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts. We are laser focused on hospitality strategic and financial advisory with an impeccable trach record. We will give you the opportunity to work with the best practitioners from Greek hospitality market. We offer stability and career prospects in a transparent working environment. We work with the best professionals in the tourism industry.

Responsibilities

As a Guest Relations Agent, you will serve as the vital link between the guests and the hotel, ensuring every guest feels welcomed and valued throughout their stay. You will handle guest inquiries, resolve complaints, and provide information about hotel services and local attractions while maintaining a positive demeanor.