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Guest Recognition Manager (Convention) - AYANA/BALI at AYANA Hospitality
, Bali, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest relations, Customer service, Communication, Interpersonal skills, Problem solving, Attention to detail, Teamwork, Hospitality management, Conflict resolution, Time management

Industry

Hospitality

Description
AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests. The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay. Responsibilities Greet guests upon arrival and assist with check-in process Liaise with other departments to ensure guests’ needs are met Maintain records of guest preferences and requirements Coordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintained Resolve guest complaints and concerns in a timely and professional manner Communicate with guests throughout their stay to ensure satisfaction Assist with special requests and arrangements for guests Minimum of 3 years experience in the same position in a large luxury resort. Bachelor Degree in Hospitality or other relevant fields Prior experience in the hospitality industry Strong communication and interpersonal skills Ability to work in a fast-paced environment Customer-focused mindset Ability to work independently or as part of a team Attention to detail Fluent in English and an additional language is desirable
Responsibilities
The Guest Recognition Manager is responsible for greeting guests, managing their preferences, and ensuring a high-quality, memorable experience throughout their stay. They must also coordinate with various departments like housekeeping and engineering to resolve guest concerns and maintain service standards.