ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

This hybrid role is part of the Commercial Division and is primarily responsible for the functions of Guest Recognition Specialist and Group Rooms Coordinator for Four Seasons Hotel at The Surf Club. This role reports to the Guest Recognition and Groups Assistant Manager with dotted lines to the Revenue Manager and the Director of Rooms at The Surf Club.

WHAT YOU WILL DO

• Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden. Arrival’s preparation lead time is a minimum 2 days ahead of arrival date. Review includes:
• Essentials and preferences which may have been updated by another hotel and need to be incorporated for this stay.
• Pictures must be added to as many profiles as possible to push recognition.
• Action preferences by creating departmental notes and traces to notify the department.
• Process all group turnovers: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
• Maintain Group Reservations email in-boxes.
• Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.