Guest Relation Ambassador at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Hospitality Management, Customer Service, Conflict Resolution, Interpersonal Communication, Problem Solving, Emotional Intelligence, Time Management, Property Management Software, Multilingual Communication

Industry

Hospitality

Description

Company Description Sofitel Al Hamra Beach Resort Job Description We are seeking a Guest Relation Ambassador to join our team in Ras Al-Khaimah, United Arab Emirates. As a Guest Relation Ambassador, you will be the face of our organization, responsible for creating memorable experiences and building lasting relationships with our guests. This role requires a professional, empathetic individual who excels at understanding guest needs and delivering exceptional service. You will serve as a key liaison between our guests and various departments, ensuring every interaction reflects our commitment to excellence and hospitality. Greet guests warmly upon arrival and departure, providing a welcoming and professional first impression Address guest inquiries, requests, and concerns with empathy and efficiency, resolving issues promptly Provide comprehensive information about facilities, services, amenities, and local attractions Handle guest complaints professionally and diplomatically, implementing solutions that exceed expectations Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure seamless guest experiences Maintain detailed records of guest interactions and preferences to personalize future visits Conduct regular property tours and orientation for new guests Monitor guest satisfaction levels and gather feedback to identify areas for improvement Represent the organization professionally at all times, embodying our values and service standards Assist with special requests and customization of services to meet individual guest needs Respond to emails and phone inquiries in a timely and courteous manner Qualifications Proven experience in guest relations, hospitality, or customer service roles Excellent verbal and written communication skills in English; multilingual abilities are preferred Strong interpersonal and people skills with the ability to build rapport quickly Demonstrated problem-solving abilities and resourcefulness in handling challenging situations Exceptional emotional intelligence and empathy Professional appearance and demeanor Time management and organizational skills Ability to remain calm and composed under pressure Knowledge of hospitality industry standards and best practices Familiarity with guest management systems and property management software is preferred Flexibility to work various shifts, including evenings and weekends as needed Willingness to undergo onboarding and continuous training in guest service excellence Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Act as the primary face of the organization to create memorable guest experiences and build lasting relationships. Coordinate with various hotel departments to ensure seamless service and resolve guest concerns efficiently.