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Guest Relation Coordinator at IHG Career

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Pre-arrival Communication, Room Inspection, VIP Handling, Loyalty Program Recognition, Feedback Management, Interdepartmental Liaison, Special Request Fulfillment, Guest Satisfaction Tracking, Review Management, Local Knowledge, Proactive Issue Resolution

Industry

Hospitality

Description

Key Responsibilities Daily pre-arrival emails sending – 48 hours prior to the arrival date to all guests that has a valid email address. Including hotel information and location map. Room Inspections – at least 5 rooms to ensure quality standards and readiness. Provide a sincere and charming welcome to every guest, especially VIPs and IHG One Rewards Elite members. Engage with guests in a relaxed, natural, and professional manner – true to voco’s brand spirit. Courtesy calls to be logged under guest profile notes. Handle guest feedback, concerns, and special requests proactively, aiming to resolve issues before they escalate. Liaise with Housekeeping, Food & Beverage, Concierge, and other departments to personalize and elevate guest experiences. Deliver amenities, welcome letters, and special occasion setups with a sense of creativity and care (Guest birthdays / Anniversary). Actively track and respond to guest satisfaction scores (Medallia, HeartBeat) and online reviews (TripAdvisor, Google, etc.). Promote IHG One Rewards and assist with guest enrollments and loyalty recognition. Stay informed about the hotel’s offerings, local attractions at Abdali Boulevard, and citywide events to assist guests with tailored recommendations. Send Departure emails daily after checking out thanking them for their stay – including a link for TripAdvisor / Google reviews to encourage sharing their feedback.

Responsibilities

The coordinator is responsible for daily pre-arrival communication, conducting room quality inspections, and providing warm, professional welcomes to all guests, especially VIPs and loyalty members. Key duties also involve proactively handling guest feedback, coordinating with various hotel departments to personalize experiences, and managing post-departure follow-up.