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Guest Relation at Harmoni Bali Indonesia
Kuta Selatan, Bali, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Hospitality, Guest Relations, Communication, Problem Solving, Customer Service, Administrative Skills, Proactive Assistance, Professionalism, Empathy, Team Coordination, Record Keeping, Service Standards, Grooming, Multitasking, Positive Attitude, Knowledge of Facilities

Industry

Real Estate

Description
Provide exceptional hospitality and service to guests, ensuring every interaction reflects HARMONI BALI’s values and service standards. Key Tasks: Greet guests with genuine warmth, offering a memorable first impression Escort guests to office, site or facilities when required. Arrange special guest needs with a personalized touch. Coordinate with all departments to ensure seamless guest experiences. Maintain updated knowledge of property facilities, services, and promotions to inform guests accurately. Anticipate guest needs and provide proactive assistance. Handle inquiries, requests, and complaints with professionalism and empathy. Maintain guest records, preferences, and feedback for future reference. Prepare daily guest activity reports for management. Monitor guest satisfaction surveys and contribute to service improvement initiatives. Uphold HARMONI BALI’s service standards and values in every interaction. Maintain professional grooming and a positive attitude at all times. Min. SMA/SMK from Hospitality Fluent in english. Able to communicate clearly and effectively, both verbally and written. Able to interact with various types of people, friendly and polite. Able to operate computer and have good administrative skills. Able to perform several tasks at once well. Appear attractive, clean, neat and well-groomed. Domicile in Bali
Responsibilities
The Guest Relation role involves providing exceptional hospitality and service to guests, ensuring that every interaction reflects the values and service standards of HARMONI BALI. Key tasks include greeting guests warmly, coordinating with departments for seamless experiences, and handling inquiries and complaints with professionalism.