Location

Dubai

 

Full job description

Job Title: Guest Relationship Manager

Location: Downtown Dubai / Dubai Creek Harbour

Job Type: Full-Time, Permanent

Driving License: Required

Company: DuStay Luxury Holiday Homes

About Us

DuStay is a growing luxury holiday home provider in Dubai, offering stylish, fully serviced apartments in prime locations such as Downtown Dubai and Creek Harbour. We are committed to delivering exceptional guest experiences and maintaining the highest hospitality standards.

Position Overview

We are looking for a proactive, organized, and hospitality-driven Guest Relationship Manager to lead the end-to-end guest experience — from the moment of inquiry to check-out. This role requires someone with excellent communication skills, strong operational awareness, and the ability to coordinate across departments in a fast-paced, high-end hospitality environment.

Key ResponsibilitiesGuest Experience & Communication

• Serve as the primary contact for guests before, during, and after their stay.
• Respond to inquiries and bookings via WhatsApp, Airbnb, Booking.com, and phone.
• Manage smooth check-in/check-out processes, including access, welcome kits, and instructions.
• Handle guest requests, issues, complaints, and special arrangements with speed and professionalism.
• Ensure every guest experience supports 5-star reviews and repeat bookings.

Reservation & Platform Management

• Maintain and manage listings on Airbnb, Booking.com, and other OTAs.
• Monitor calendars, availability, guest messages, and bookings.
• Register guest details and documentation on DTCM, Sakani, and PMS systems.
• Ensure data accuracy and compliance across platforms.

Operations & Field Coordination

• Coordinate with housekeeping and maintenance teams to ensure apartments are guest-ready.
• Oversee checklists, schedules, and on-site readiness for each unit.
• Report and process any damages, missing items, or deposit deductions as necessary.
• Inspect units to ensure they meet DuStay’s quality and presentation standards.

Reporting & Performance Tracking

• Track and analyze guest satisfaction, reviews, and platform ratings.
• Collect and communicate guest feedback for continuous improvement.
• Report occupancy rates, operational updates, and any issues to management.

Requirements

• Proven experience with Airbnb, Booking.com, and OTA platforms.
• Strong background in hospitality, customer service, or property management.
• Excellent English communication skills (Arabic is a plus).
• Highly organized, proactive, and capable of managing multiple tasks.
• Flexible availability — must be able to work weekends or evenings when needed.
• Strong computer and mobile app proficiency.
• UAE Driving License is required.
• Leadership experience or the ability to manage on-ground operations is a plus.

Core Competencies

• Outstanding communication and interpersonal skills
• Problem-solving mindset with a customer-first approach
• Attention to detail and accuracy in documentation
• Coordination, teamwork, and leadership abilities
• Ability to perform under pressure in a fast-paced environment

To Apply

Send your CV to: Info@dustay.com

Job Type: Full-time

Pay: From AED4,000.00 per month

• Work Location: In person