Guest Relation Manager - Local at IHG Career

Choeng Mon, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Complaint Resolution, Feedback Management, Managerial Experience, Flexibility, Guest Service

Industry

Hospitality

Description

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager - Local capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. A little taste of your day-to-day Every day is different, but you’ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints, and compliments – and following it up Managing, recording, and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office What we need from you Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us We provide a supportive and inclusive work environment with a competitive salary, comprehensive benefits, full uniform, hotel discounts, and excellent training opportunities. At IHG Hotels & Resorts, we celebrate diversity, equality, and respect, encouraging everyone to be themselves at work. Through a culture of trust and our myWellbeing framework, we support your growth, health, and overall wellbeing, helping you belong, develop, and make a meaningful impact within our global family. How to Apply Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience. Please apply through the IHG Careers website or contact the Human Resources Department at Kimpton Kitalay Samui directly. Shortlisted candidates will be contacted for further interviews. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

The Guest Relations Manager serves as the main point of contact for VIP guests and ensures that hotel departments are informed of their needs. They manage guest feedback, complaints, and maintain communication with various hotel departments.