Guest Relation Officer at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check In, Checkout, Cashiering, Guest Feedback Handling, Telephone Etiquette, Upselling, Revenue Maximization, Guidance, Safety Procedures, Security Procedures, Loss Control, Policy Compliance, Guest Privacy, Cleanliness Maintenance, Emergency Procedures, Credit Management

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Assist guests with check in and checkout, and other cashiering duties Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests’ mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Provide guidance and assistance to GSA Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager Comply with hotel and department policies and procedures at all times Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Ensure cleanliness and appearance of Front Desk and related areas Establish awareness of the Hotels fire and emergency procedure Ensure vigilance in regard to in-house credit matters and act upon any discrepancies Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters Qualifications Minimum 2 years hotel Front Office experience Read, Write, Speak English Fluently Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system Knowledge of Opera will be an advantage Presentable, well groomed with leadership quality Interpersonal skills to deal with guests and colleagues issues Able to work in a team, i.e. caring about other team members Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The role involves assisting guests with check-in, check-out, cashiering duties, handling requirements and feedback throughout their stay, and managing communications like mail and phone calls. Responsibilities also include maximizing room revenue through up-selling and ensuring compliance with hotel safety, security, and operational policies.