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Guest Relation Officer at Accor

Phú Quốc, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Hospitality Industry Standards, English Proficiency, Computer Literacy, Customer Service, Communication, Organization, Time Management, Complaint Resolution, VIP Handling

Industry

Hospitality

Description

Stellenbeschreibung Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards. Qualifikationen Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and time-management skills Diploma or BSc/BA in Hospitality Management is preferred Kategorie: Rooms Beschäftigungsverhältnis: Unbefristet Beschäftigungsart: Vollzeit

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Responsibilities

The role involves welcoming guests, managing VIP inquiries, and promoting hotel amenities and services. It also requires handling customer complaints and maintaining daily logs to ensure quality standards.