Key ResponsibilitiesCustomer Reception and Welcome- Welcome customers professionally and courteously when they enter the automotive branch.

- Create a positive first impression through friendly communication and attentive service.

- Identify the purpose of each customer\'s visit and understand their immediate requirements.

- Provide clear guidance to customers seeking assistance from sales or other branch departments.

- Ensure visitors feel acknowledged, respected and comfortable during their branch experience.

- Maintain a welcoming and customer-focused approach throughout daily interactions.Customer Enquiry and Visit Coordination- Listen carefully to customer enquiries and determine the appropriate department or team member to assist.

- Direct customers efficiently to the relevant branch personnel.

- Ensure customers with scheduled appointments are connected with the correct Sales Executive.

- Coordinate with sales colleagues to support smooth customer introductions.

- Communicate customer requirements clearly to the appropriate team.

- Help minimize unnecessary delays and confusion during customer visits.

- Support effective communication between visitors and branch employees.Customer Experience Management- Contribute to a seamless customer journey from initial arrival through departure.

- Maintain a professional and approachable presence when interacting with customers.

- Ensure customers receive appropriate attention throughout their visit.

- Support positive customer interactions through clear communication and helpful guidance.

- Demonstrate genuine interest in understanding and responding to customer needs.

- Ensure customers feel acknowledged and valued when leaving the branch.

- Contribute to the branch\'s overall customer service and satisfaction objectives.

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