Guest Relation Officer at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Attention To Detail, Work Under Pressure, Customer Satisfaction, Microsoft Office, Salesforce, Lead Management, Call Handling, Reporting, Stock Management, Inventory Control

Industry

Holding Companies

Description

At AWR Group, we are at work for a planet that prospers. A world that serves all generations those of today, and those yet to come. We’re a group of companies, transforming businesses of today and building purposeful ventures for the future. Our greatest endeavour is to enhance the lives of all generations we touch. We are AWR Group. We embrace generation next. Job purpose: (Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish.) To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers Job responsibilities: (These are the fundamental job duties regularly performed by the employee in the position.) · Greet and welcome customers confidently and professional manner · Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments. · Assisting the customers till a sales consultant becomes available. · Contacting the customers after two days of their visit to ensure maintaining high level of customer service. · Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis · Create the lead in Salesforce and transfer to the sales consultant · Ensure all leads are converted and report to the manager · Creating Leads from Telephone Inquiries and send it to the Sales Team. · To ensure all incoming calls gets answered within three rings · To ensure all calls will be transferred to the right person within 45 seconds · Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required. · Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly. · Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily) · Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.) · Support the Delivery in charge in conducting a physical stock check – (Weekly) · Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily) · Support in keeping records of maintenance on the Fleet of Test drive vehicles. · Preparation in support of test drives to Sales Executive’s. · Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily) · Assist in obtaining the required maintenance and support suppliers · Keep a stock inventory of supplies and report to line manager accordingly The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time. Educational Qualification (Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc.) · High school diploma or equivalent; a degree in hospitality, business, or related field is a plus. Work Experience (Consider work experience requirement to do the job; x of years.) · Minimum 1-3 year of work experience in the similar role Competencies (Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc.) · Proven experience in customer service, preferably in a showroom, retail, or hospitality setting. · Strong communication and interpersonal skills. · Excellent organizational skills and attention to detail. · Ability to work under pressure and handle multiple tasks. · A professional and friendly demeanor with a focus on customer satisfaction. * Proficiency in Microsoft Office and showroom management software (preferred). Languages · English, Arabic is desirable AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. For more information, visit www.awrostamani.com [https://www.awrostamani.com/].

Responsibilities

The primary purpose is to deliver friendly, efficient customer service and create a warm atmosphere to retain and attract customers. Key duties involve greeting customers, guiding them to sales consultants, managing customer details and leads in the system, and handling incoming calls professionally.