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Guest Relation Officer - Mandarin Speaking at Accor
South Jakarta, Java, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mandarin Fluency, English Fluency, Bahasa Fluency, Customer Service, Communication Skills, Attention To Detail, Teamwork, Professional Grooming

Industry

Hospitality

Description
Company Description Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul. Job Description This position enhancing guest satisfaction and loyalty by providing personalized service and support. This role focuses on building strong relationships with guests, particularly those in loyalty programs, and ensuring that their needs are met throughout their stay. Mandarin Speaking is mandatory to be able to personally assist the Guest inquiry. Qualifications Bahasa, Mandarin and English Fluency is Mandatory Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities
Enhance guest satisfaction and loyalty by providing personalized service and support. Focus on building strong relationships with guests, particularly those in loyalty programs, and handling inquiries in Mandarin.