Full job description

Key Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner.
• Attend to guest inquiries regarding the menu, promotions, facilities, and restaurant services.
• Monitor guest satisfaction throughout their dining experience.
• Handle guest complaints and concerns professionally and escalate issues when necessary.
• Coordinate with the restaurant manager, waitstaff, kitchen, and other departments to ensure smooth service.
• Follow up with guests to obtain feedback and ensure satisfaction.
• Maintain a professional appearance and excellent customer-service standards.
• Support the team during busy periods and special events.

Requirements:

• Previous experience in restaurant, hospitality, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Strong customer-service and problem-solving skills.
• Ability to handle difficult guests calmly and professionally.
• Good English communication skills; additional languages are an advantage.
• Ability to work flexible hours, weekends, and public holidays.
• Basic computer and reservation-system knowledge is an advantage.

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person