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Guest Relation Officer - UAE National at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

6000.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, VIP Management, Complaint Handling, Event Coordination, Attention to Detail, Communication, Team Collaboration, Problem Solving, Personal Recognition, Hospitality, Time Management, Interpersonal Skills, Organizational Skills, Service Orientation, Cordial Attention

Industry

Hospitality

Description

Job Description PURPOSE OF POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge, Butler and Raffles Inc for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Inc staff to facilitate communications and smooth operations Adhere to OH&S policies and procedures Performs related duties and special projects assigned Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time Compensation: AED0 - AED6000 - monthly

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Responsibilities

The Guest Relation Officer is responsible for overseeing all aspects of guest relations to maximize guest satisfaction. This includes ensuring personal recognition and prompt attention for guests, especially VIPs, and handling special requests and complaints.