Guest Relation Officer (UAE National) at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Attention to Detail, Salesforce, Microsoft Office, Hospitality, Professional Demeanor, Multitasking, Customer Feedback, Inventory Management, Showroom Management, Telephone Inquiries, Report Submission, Test Drive Coordination

Industry

Holding Companies

Description

Job responsibilities: Greet and welcome customers confidently and professional manner Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments. Assisting the customers till a sales consultant becomes available. Contacting the customers after two days of their visit to ensure maintaining high level of customer service. Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis Create the lead in Salesforce and transfer to the sales consultant Ensure all leads are converted and report to the manager Creating Leads from Telephone Inquiries and send it to the Sales Team. To ensure all incoming calls gets answered within three rings To ensure all calls will be transferred to the right person within 45 seconds Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required. Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly. Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report. (Daily) Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report. (weekly/biweekly.) Support the Delivery in charge in conducting a physical stock check. (Weekly) Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily) Support in keeping records of maintenance on the Fleet of Test drive vehicles. Preparation in support of test drives to Sales Executive’s. Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily) Assist in obtaining the required maintenance and support suppliers Keep a stock inventory of supplies and report to line manager accordingly Educational Qualification High school diploma or equivalent; a degree in hospitality, business, or related field is a plus. Work Experience Minimum 1-3 year of work experience in the similar role Competencies Proven experience in customer service, preferably in a showroom, retail, or hospitality setting. Strong communication and interpersonal skills. Excellent organizational skills and attention to detail. Ability to work under pressure and handle multiple tasks. A professional and friendly demeanor with a focus on customer satisfaction. Proficiency in Microsoft Office and showroom management software (preferred). Languages English, Arabic is desirable AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. For more information, visit www.awrostamani.com. AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me. Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group’s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region. For more information, visit www.awrostamani.com.

Responsibilities

The Guest Relation Officer is responsible for greeting customers, guiding them to the showroom, and ensuring high levels of customer service. They also manage customer inquiries, maintain records, and support the delivery team with vehicle management.