Guest Relation Supervisor at Accor

, Red Sea, Egypt -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coaching, Guest Relations, Service Recovery, Interpersonal Skills, Communication, Emotional Intelligence, Problem-Solving, Organizational Skills, Attention To Detail, Opera, Microsoft Office, German Proficiency, English Fluency, Leadership

Industry

Hospitality

Description

Company Description Movenpick Resort El Qusier Job Description We are seeking an enthusiastic and customer-focused Guest Relation Supervisor to join our team in Movenpick El Qusier, Egypt. As a key member of our front office team, you will lead by example in delivering exceptional guest experiences and ensuring the highest standards of service in our luxury hotel setting. Supervise and coach the guest relations team, ensuring consistent delivery of refined and personalized service Act as the primary point of contact for guest inquiries, concerns, and special requests Oversee VIP arrivals, in-house experiences, and departures, coordinating with various departments to exceed guest expectations Implement and maintain guest recognition programs for VIPs, repeat guests, and special occasions Conduct service recovery with empathy and authority to resolve guest issues and maintain loyalty Manage daily operations of the guest relations department, including staffing schedules and service standard compliance Collaborate with other departments to create seamless and memorable guest experiences Maintain accurate guest profiles, preferences, and feedback in the hotel's systems Participate in daily briefings and service meetings to align guest priorities across the hotel Uphold and enforce the hotel's grooming, etiquette, and communication standards Ensure compliance with hotel policies, safety procedures, and local regulations Qualifications 3-5 years of experience in guest relations, front office, or guest experience roles within a luxury or five-star hotel environment Proven supervisory or team-leading experience in a hospitality setting Bachelor's degree in Hospitality Management or related field preferred Strong leadership and coaching abilities, with a focus on developing team members Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds High emotional intelligence and cultural awareness Demonstrated expertise in service recovery and problem-solving Strong organizational skills and meticulous attention to detail Proficiency in property management systems (e.g., Opera) and Microsoft Office suite Mandatory professional proficiency in German, along with full Fluency in English In-depth knowledge of luxury hospitality standards and guest satisfaction principles Familiarity with local culture, attractions, and customs in El Qusier, Egypt Ability to work effectively in a multicultural environment Flexible to work varying shifts, including weekends and holidays Polished, confident, and professional presence Calm and decisive under pressure, with a passion for delivering exceptional guest experiences Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Relation Supervisor will lead and coach the guest relations team to deliver personalized service, acting as the main contact for guest inquiries and overseeing VIP arrivals and departures. This role involves managing daily department operations, coordinating with other departments, and ensuring compliance with service standards.