Guest Relation Supervisor - German Speakers at Accor

, Tibet, China -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Communication Skills, Problem Solving, Front Office Operations, Customer Service, Computer Skills, Multitasking, Flexibility, Teamwork, Interpersonal Skills, Professional Presentation, Decision Making, German Language, English Language, Service Standards, Complaint Handling

Industry

Hospitality

Description

Company Description Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Job Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures. Keeps an updated record of the guests’ information in the system and handle complaints and concerns. Deal effectively with any guest comments and or / complaints taking full ownership of the situation To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results Qualifications • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective • Must be flexible in terms of working hours • Must have excellent written/verbal communication and Guest interpersonal skills • Knowledge of computerized Front Office systems. • Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs. • Has outstanding Guest services skills, professional presentation, and sophisticated communication skills • Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. . • Previous experience in Front Office Operations including Front Desk and Reservations. • Specks fluent German & English Languages. • Has A very good Computer skills. • 2 Years Experiences at least in Hotels Field as a Guest Relation will be advantage. Additional Information We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Relation Supervisor is responsible for providing a warm welcome to guests and overseeing VIP arrivals and departures. They also handle guest complaints and ensure smooth operations at the Front Desk.