Guest Relation Supervisor ( Russian Speaker ) at Accor

Sharm El Sheikh, South Sinai, Egypt -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, VIP Management, Luxury Hospitality, Conflict Resolution, Team Supervision, Multilingual Communication, Problem Solving, Hotel Management Systems, Time Management, Cultural Engagement, Customer Service, Organizational Skills

Industry

Hospitality

Description

Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us. Job Description • Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards. • Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs. • Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience. • Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager. • VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction. • Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements. • Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager. • Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences. • Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort’s lifestyle-focused identity. • Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation. • Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort’s crisis management protocols. • Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions. • Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore’s sustainability initiatives. • Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures. • Professional Appearance: Maintain a polished and professional appearance that reflects Swissôtel’s luxury and lifestyle brand. • Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty. • Event Participation: Assist in organizing and executing guest events or activities to enhance their stay. • Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently. • Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance. This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swissôtel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality. Qualifications Required Qualifications: Degree from a School for Tourism & Hotel Management or equivalent hospitality education Minimum 2 years of international guest relations experience, preferably in a five-star hotel environment Fluency in English and Ruissan (written and verbal) with strong communication skills Demonstrated expertise in VIP guest management and luxury hospitality service standards Proficiency with hotel management systems Strong leadership and team supervision capabilities with the ability to motivate and develop team members Excellent organizational and time management skills with meticulous attention to detail Ability to work effectively in multicultural teams and foster an inclusive work environment Strong problem-solving and conflict resolution abilities with the capacity to remain calm under pressure Proven ability to develop rapport with colleagues, management, and guests at all levels Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role focuses on delivering personalized luxury service to guests, including welcoming arrivals, handling VIPs, and resolving complaints. It also involves coordinating with other departments to ensure a seamless guest experience and maintaining accurate guest profiles.