Guest Relations Agent at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Communication, Coordination, Problem Solving, Attention to Detail, Hospitality, Front Office Operations, Administrative Skills, PMS, VIP Services, Guest Feedback, Team Collaboration, Culinary Knowledge, Cultural Awareness, Health & Safety Compliance

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Guest Experience & Service: Welcome guests upon arrival with warmth, professionalism, and a genuine smile. Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy. Maintain an updated record of guest preferences and special requests to enhance personalized service. Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally. Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction. Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay. Communication & Coordination: Maintain effective communication with Front Office, Concierge, and Guest Services teams. Update and communicate guest feedback and preferences to relevant departments. Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.). Administrative & Operational: Record and update guest profiles accurately in the property management system (PMS). Maintain guest history records for repeat and VIP guests. Prepare daily reports on guest arrivals, departures, and special occasions. Assist with room inspections for VIP arrivals and ensure readiness before check-in. Brand Standards & Presentation: Uphold the resort’s image through professional grooming, positive attitude, and brand-appropriate behavior. Ensure compliance with company service standards, health & safety, and data privacy regulations. Qualifications Minimum 1–2 years’ experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.

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Responsibilities

The Guest Relations Agent is responsible for welcoming guests, conducting check-in and check-out procedures, and ensuring guest satisfaction through effective communication and coordination with various departments. They also maintain guest profiles and handle inquiries, complaints, and special requests to enhance the overall guest experience.