Guest Relations Agent at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Service Delivery, VIP Management, Loyalty Member Focus, Guest Journey Creation, Proactive Engagement, Service Recovery, Interdepartmental Liaison, Opera PMS Proficiency, Profile Accuracy, Special Occasion Coordination, Revenue Generation, Grooming Standards, Integrity, Problem-Solving, Guest Satisfaction Metrics, Luxury Standards

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Deliver exceptional, personalized luxury service to all guests, with a strong focus on VIPs and loyalty members Anticipate guest needs and create memorable moments throughout the guest journey Prepare and manage VIP arrivals, including room allocation, amenities, and special requests Handle VIP check-in / check-out, including in-room check-in, escorting, and room orientation Build genuine connections with guests through daily courtesy calls and proactive engagement Resolve guest concerns promptly using empowerment guidelines, ensuring effective service recovery Liaise seamlessly with all departments to ensure smooth operations and guest satisfaction Accurately manage guest profiles, preferences, and interactions in Opera PMS Coordinate special occasions, transport arrangements, and bespoke guest experiences Support restaurant reservations and record dietary or special requirements when assigned Ensure guest safety, confidentiality, and data accuracy at all times Contribute to achieving high guest satisfaction scores (TRUST YOU / Guest Voice) Uphold Accor values, Rixos standards, grooming, and ISO compliance Act with professionalism, integrity, and a “Serve with Heart” mindset Support revenue generation through up-selling and value-added experiences Carry out additional duties as required to support operational excellence Qualifications Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field Minimum 1–3 years’ experience in Guest Relations, Front Office, or Guest Experience within a luxury or upscale hotel Strong understanding of luxury service standards and personalized guest engagement Excellent communication and interpersonal skills with a warm, guest-centric approach Confident in handling VIPs, loyalty members, and service recovery using empowerment guidelines Proficient in Opera PMS and hotel systems; strong attention to guest profile accuracy Ability to work collaboratively across departments in a fast-paced, multicultural environment Professional appearance with strong grooming and etiquette standards Flexible to work rotating shifts, weekends, and public holidays Fluent in English; additional languages are an advantage Strong problem-solving skills with a “Serve with Heart” mindset Knowledge of Accor / Rixos brand values, guest satisfaction metrics (TRUST YOU / Guest Voice), and ISO standards is an advantage Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary role involves delivering exceptional, personalized luxury service, focusing heavily on VIPs and loyalty members by anticipating needs and creating memorable moments throughout their stay. This includes managing VIP arrivals, handling check-in/out procedures, and resolving guest concerns promptly using empowerment guidelines.