Guest Relations Agent at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Communication Skills, Conflict Resolution, Attention to Detail, Multitasking, Computer Literacy, Team Collaboration, Flexibility, Cultural Knowledge, Proactive Approach, Empathy, Professional Demeanor, Upselling, Problem Solving, Personal Presentation

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Guest Relations Agent, you will be the primary point of contact for our esteemed guests, ensuring their stay is nothing short of exceptional. Welcome and assist guests upon arrival, providing a warm and professional check-in experience Serve as the main point of contact for VIP guests, ensuring all departments are briefed on their specific requirements Manage the Guest Relations Desk in the hotel lobby, addressing inquiries and requests promptly Coordinate with various departments to ensure guest rooms, especially VIP accommodations, meet the highest quality standards Anticipate and fulfil guest needs, consistently exceeding expectations Handle guest complaints and concerns with empathy and professionalism, seeking timely resolutions Maintain up-to-date knowledge of hotel services, amenities, and local attractions Coordinate special requests and arrange personalised experiences for guests Ensure compliance with all hotel service standards and procedures Participate in departmental meetings and contribute ideas for service improvement Promote hotel services and upsell when appropriate Maintain accurate guest records and preferences in the hotel's property management system Qualifications Proven experience in guest relations within the hospitality, leisure, or entertainment sectors Excellent command of English; knowledge of additional languages is advantageous Strong interpersonal and communication skills, with the ability to build rapport with guests from diverse backgrounds Demonstrated ability to handle challenging situations and resolve conflicts effectively Exceptional personal presentation and a professional demeanour Strong attention to detail and ability to multitask in a fast-paced environment Computer literacy, including proficiency in property management systems (PMS) and Microsoft Office programmes Passion for delivering outstanding guest experiences and exceeding service expectations Ability to work collaboratively in a team environment Flexibility to work various shifts, including weekends and holidays Knowledge of Vietnamese culture and customs, with an understanding of local attractions and services in Phu Quoc Calm and composed demeanour, even under pressure Willingness to continuously learn and adapt to new challenges Ability to anticipate guest needs and take proactive measures to ensure guest satisfaction Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

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Responsibilities

The Guest Relations Agent will welcome and assist guests, ensuring a warm check-in experience and managing the Guest Relations Desk. They will also handle guest inquiries, coordinate with departments for VIP accommodations, and resolve guest complaints professionally.