Full job description

Job description:

Front Office Receptionist-Ramada Plaza By Wyndham Dubai Deira Hotel

Responsibility:

As a Front Office Agent, you will provide a seamless and professional reception experience for all guests, ensuring their needs and expectations are met throughout their stay. You will be responsible for managing efficient check-in and check-out procedures, handling cashiering transactions accurately and promptly, and providing information and assistance tailored to each guest's individual requirements. This role also focuses on delivering personalised service, creating memorable experiences, and ensuring the highest standards of guest satisfaction at all times.

Qualifications, Characteristics & Experience 2 to 3 year in UAE- Hotel working Experience

• Vocational Diploma or Degree in Hotel Management school, or general Business School.
• English are essential, with a second language would be highly beneficial ( Arabic /Hindi/French )
• Clear speech with excellent verbal and written communication skills.
• A polite manner.
• A high standard of personal presentation.
• A good telephone manner.
• Exceptional customer service skills, patience and tact.
• The ability to be calm and well organised, even when working under pressure.
• MS Office and opera Cloud PMS working knowledge is Mandatory, Maintain accurate guest records Opera Cloud
• The ability to handle cash, credit/debit cards and foreign currency.
• Handle guest check in /check out procedure efficiently
• Manage Room reservations and guest inquiries
• Accurate and able to pay attention to detail.
• Ability to operate standard office equipment.

Working Conditions

• Shift-based work including weekends and holidays

Job Types: Full-time, Permanent

Work Location: In person-Ramada Plaza By Wyndham Dubai Deira Hotel beside Abu Baker Siddique Metro station.

Candidate resume will be shortlisted for candidates having Hotel working Experience 2 to 3 year Required in UAE . Candidate presently available for interview in dubai (Serious Candidates Looking for Front office desk agent /Receptionist position can apply)

Job Types: Full-time, Permanent

Work Location: In person

Work Location: In person

Pay: AED1,600.00 - AED1,800.00 per month

Work Location: In personFull job description

An international 5-star hotel in Dubai, UAE is seeking an experienced Guest Relations Agent to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent communication skills, and a genuine passion for delivering a warm, personalized, and luxury guest experience.

Key Responsibilities

• Welcome guests upon arrival and provide a professional, friendly, and personalized service experience
• Assist with check-in, check-out, rooming, guest inquiries, and special requests when required
• Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail
• Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up
• Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery
• Coordinate closely with Front Office, Housekeeping, F&B, Concierge, Reservations, and other departments to ensure seamless guest service
• Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards
• Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system
• Support lobby presence, guest recognition, and arrival/departure experiences
• Ensure all guest interactions reflect international 5-star hotel standards
• Maintain grooming, presentation, confidentiality, and professional conduct at all times

Requirements

• Must have relevant experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service
• Prior experience in a 5-star or international hotel environment is strongly preferred
• Excellent communication and interpersonal skills
• Strong guest service mindset with a warm, polished, and professional approach
• Ability to handle guest complaints calmly and provide effective service recovery
• Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
• Presentable, well-groomed, confident, and detail-oriented
• Flexible to work rotating shifts, weekends, and public holidays
• Familiarity with hotel systems such as Opera or similar PMS is an advantage

Benefits

• Competitive monthly salary based on experience
• Employment visa and work permit sponsorship
• Accommodation or accommodation allowance, as per company policy
• Transportation or transportation allowance, as per company policy
• Duty meals provided
• Medical insurance
• Paid annual leave and public holidays as per UAE Labour Law
• End-of-service benefits as per UAE Labour Law
• Career growth opportunity within an international 5-star hotel environment

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