Full job description

An international 5-star hotel in Dubai, UAE is seeking an experienced Guest Relations Agent to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent communication skills, and a genuine passion for delivering a warm, personalized, and luxury guest experience.

Key Responsibilities

• Welcome guests upon arrival and provide a professional, friendly, and personalized service experience
• Assist with check-in, check-out, rooming, guest inquiries, and special requests when required
• Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail
• Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up
• Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery
• Coordinate closely with Front Office, Housekeeping, F&B, Concierge, Reservations, and other departments to ensure seamless guest service
• Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards
• Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system
• Support lobby presence, guest recognition, and arrival/departure experiences
• Ensure all guest interactions reflect international 5-star hotel standards
• Maintain grooming, presentation, confidentiality, and professional conduct at all times

Requirements

• Must have relevant experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service
• Prior experience in a 5-star or international hotel environment is strongly preferred
• Excellent communication and interpersonal skills
• Strong guest service mindset with a warm, polished, and professional approach
• Ability to handle guest complaints calmly and provide effective service recovery
• Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
• Presentable, well-groomed, confident, and detail-oriented
• Flexible to work rotating shifts, weekends, and public holidays
• Familiarity with hotel systems such as Opera or similar PMS is an advantage

Benefits

• Competitive monthly salary based on experience
• Employment visa and work permit sponsorship
• Accommodation or accommodation allowance, as per company policy
• Transportation or transportation allowance, as per company policy
• Duty meals provided
• Medical insurance
• Paid annual leave and public holidays as per UAE Labour Law
• End-of-service benefits as per UAE Labour Law
• Career growth opportunity within an international 5-star hotel environment

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