Guest Relations Agent (m/f/d) at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Vienna, Vienna, Austria -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

2263.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest relations, Luxury hospitality, VIP handling, Conflict resolution, Communication skills, Attention to detail, Opera software, MS Office, German language, English language, Teamwork, Flexibility, Quality awareness

Industry

Hospitality

Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen. "We are Ladies and Gentlemen serving Ladies and Gentlemen" The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position: Guest Relations Agent At The Ritz-Carlton, we craft experiences that stay with our guests long after their visit. As a Guest Relations Agent, you will serve as an ambassador of our legendary service, ensuring every guest feels recognized, cared for, and genuinely welcomed. You will anticipate needs, resolve concerns with grace, and create personalized experiences that reflect the uncompromising luxury of The Ritz-Carlton. Key Responsibilities: * Provide a warm welcome and personalized service to all guests, anticipating and fulfilling their needs throughout their stay * Handle VIPs, repeat guests, and special requests with the highest level of attention and discretion * Proactively resolve guest concerns with professionalism, empathy, and efficiency * Coordinate with hotel departments to ensure seamless service and memorable guest experiences * Maintain guest profiles, preferences, and recognition programs to deliver tailored experiences Your Qualifications: * Professional experience in the upscale hotel industry * Friendliness, flexibility, reliability and a high degree of responsibility * Professional communication skills and appearance * resilience, teamwork and flexibility * Quality awareness * A gift for paying attention to the smallest details * excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous * knowledge on how to use the software OPERA and MS Office are advantageous Our Benefits: * Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals * Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities * Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world * Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth * Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success * Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits * Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.263,00 per month. A higher salary may be offered, depending on your qualifications and experience. Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning. Have we sparked your interest? Then apply today via email: bewerbung.vienna@ritzcarlton.com [bewerbung.vienna@ritzcarlton.com] Please be advised that a valid working permission for Austria is required for this position. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

You will serve as an ambassador of luxury service by providing personalized welcomes and anticipating guest needs throughout their stay. Additionally, you will proactively resolve guest concerns and coordinate with various hotel departments to ensure a seamless and memorable experience.